draja Privacy Policy

This page describes what we collect when you use draja and how we keep that data protected. We collect personal information to set up your account, process your deposits and withdrawals, verify your identity, and track your activity for regulatory compliance.

Our privacy practices centre on transparency and security. We use encryption to protect your data in transit, store sensitive information on secure servers, and limit access to your personal details to only those team members who need it to support your account. We do not sell your data to third parties or use it for marketing outside our platform.

If you have questions about how we handle your information on draja, contact our support team via email or in-app chat. We are available in English to explain our data practices and address any privacy concerns.

What Data We Collect on draja

When you register an account on draja, we collect your email address, phone number, and name. These details are necessary to create your account, send you account notifications, and contact you if security issues arise. We store your email address encrypted and use it only for draja-related communications—password resets, promotion announcements, withdrawal confirmations, and account alerts.

Before your first withdrawal on draja, we require identity verification. You upload a government-issued ID (KTP, passport, or equivalent) and proof of address (utility bill, bank statement, or rental agreement). We use these documents to confirm your identity and comply with financial regulations. Once verified, we store a record of your verification status on draja but do not retain copies of the documents themselves indefinitely.

We also record your gameplay activity—which games you play, when you play them, your stakes, and your results. This data is tracked to calculate your weekly cashback, monitor your tier progression, and enforce bonus playthrough requirements. Your session history is visible in your draja account and can be reviewed at any time.

How We Use Your Data on draja

We use your email and phone number to communicate account updates, promotional offers, and security alerts. If you change your preferences in your Account Settings on draja, we respect those choices—you can opt out of promotional emails while remaining subscribed to account security notifications. We never disable critical account alerts like password resets or withdrawal confirmations.

Your payment and gameplay data is used to process transactions, calculate bonuses, track tier progression, and generate your account statements. We use this information internally to monitor platform health, detect fraud, and ensure compliance with applicable regulations. We also use aggregate, anonymized data to understand usage patterns and improve draja—for example, identifying which games are popular or which payment methods are preferred—without revealing individual user identities.

Your identity verification documents are used only to confirm your eligibility to use draja and to comply with financial regulations. We do not share these documents with third parties except where required by law.

Third-Party Data Processors and draja Security

We share your information with third-party providers who help us operate draja. Payment processors handle your deposits and withdrawals. Email providers send our notifications. Hosting companies store our servers and databases. These third parties operate under confidentiality agreements and are prohibited from using your data for their own purposes. We select providers based on their security practices and compliance with data protection standards.

Our servers may sit outside your jurisdiction. When you use draja from Indonesia, your data may be processed and stored on servers in other countries. By using our platform, you consent to this international data transfer. We apply the same encryption and security measures regardless of server location.

We may disclose your information if required by law—for example, if a court order, government agency, or regulator requests it. We also disclose data if necessary to prevent fraud, protect our platform's security, or enforce our terms of service. We do not voluntarily provide user data to law enforcement without legal process.

Cookies and Tracking Technology on draja

We use cookies on draja to remember your login preferences, store your session state, and track your activity within the platform. These cookies are essential to draja's operation—without them, you would need to log in on every page and your account would not function correctly. You can disable cookies in your browser, but doing so will prevent draja from working properly.

We also use analytics cookies to understand how users interact with draja—which features are used, which games are popular, where users encounter issues. This data helps us improve the platform. Analytics cookies do not identify you personally; they track general usage patterns. If you object to analytics tracking, you can adjust your privacy settings in your browser or contact our support team.

Your Rights Regarding Your Data on draja

You have the right to access your personal data on draja. Log into your account and review your profile information, transaction history, and activity log at any time. You have the right to request a copy of all data we hold about you. Contact our support team via email with this request, and we will provide a summary of your data within a reasonable timeframe.

You have the right to update inaccurate information. If your phone number, email, or other details have changed, update them in your Account Settings on draja. You have the right to request deletion of non-essential data. However, we may need to retain certain information to comply with financial regulations or resolve disputes. We will explain any retention requirements when you request deletion.

You can also request that we stop using your data for certain purposes—for example, you can opt out of promotional emails. Log into draja, navigate to Notification Preferences, and adjust your settings. Some communications like account security alerts cannot be disabled, as they are essential to account protection.

Regional Considerations and Jurisdiction

Our privacy practices apply globally to all draja members, regardless of location. Members in Jakarta, Surabaya, Bandung, Medan, and Semarang have the same data protections as those elsewhere. We comply with the legal standards applicable to our jurisdiction and to the locations where we operate.

We are subject to applicable data protection laws. If you have concerns about your rights under local data protection regulations, contact our support team or consult local legal guidance. We provide contact information at the end of this policy for formal data requests or complaints.

Policy Updates and draja Communication

We may update this privacy policy to reflect changes in our practices or in applicable law. When we make material changes, we notify you via email and in-app alert. Your continued use of draja after such updates constitutes acceptance of the revised policy. If you disagree with changes, you have the right to close your account and request deletion of your data (subject to regulatory retention requirements).

Contact Us About Privacy on draja

If you have questions about our privacy practices on draja, our data handling, or your rights regarding your information, contact our support team. We are available in English via in-app chat and email. We respond to privacy inquiries within a reasonable timeframe and are happy to explain how we protect your data.

For formal requests to access, modify, or delete your data, email our support team with your account details and a clear description of your request. We will respond according to applicable legal timelines and explain any limitations on our ability to fulfill your request due to regulatory or security requirements.

We take your privacy seriously and remain committed to protecting your information while operating draja. If you have concerns about how we handle your data, reach out to our team. We are here to help.